Back in the days of black and white television, I watched Groucho Marx (comedian and film star) host a television show called “You Bet Your Life” where two contestants participated in a live game show (early reality TV?). Before the contestants were led onto the...
The results of a 360 Degree Evaluation for a successful Team Leader revealed his direct reports unanimously felt he wasn’t friendly – he didn’t present a friendly face – in essence, he simply didn’t smile enough! When he and I reviewed this information, he responded his...
There is an argument that, in the era of immediate electronically exchanged contact information, the business card no longer serves a purpose and should go the way of the rotary phone. While the ease of exchanging information electronically is undisputed, I believe exchanging business cards...
I am a Performance Coach, not a life coach. My job as a Performance Coach is to assist Team Leaders in becoming High-Performance Team Leaders who can develop a High-Performance Work Team. This requires Team Leaders to find, recruit, develop and retain High-Performance Team Members. Sounds...
Delegation: Determining what you should really be doing with your time is about sharing responsibility and authority and holding others accountable for their performance while getting a necessary task done right by someone else. One of the toughest things for most people in positions of authority...
I just conducted a workshop on workplace violence. And my take away, after listening to employees who have experienced bullying in the workplace, is that while employers need to know what it is and what steps they should take to combat and eliminate workplace bullying/intimidation...
A difficult thing for Americans to do is take a vacation. According to a 2016 Glassdoor survey: the average U.S. employee, who receives paid vacation, has only taken about half (54%) of those days in the past 12 months. This includes Team Leaders and the...
During a recent coaching session, a company VP told me he had a meeting scheduled with a manufacturer who supplied the bulk of the products his company sells. I asked him if he would like to Pre-Brief this upcoming meeting. While he was familiar, and...
Can you believe it? Half of 2017 is history! And that means it’s time for me – and you – to take the “Mid-Year Pause” – the Pause for Reflection that Refreshes Us Mentally. I’m a believer in the value of Reflection for three primary reasons: 1. To Generate Better...
Do you want to create high-performance work teams within your municipality? Working with progressive Municipalities has given us insight into the challenges faced by Municipalities as they address the needs of their various stakeholders – residents, trustees, managers, employees and contractors/vendors. Using this insight, we have developed...